Find us here

address:

Office 33
Bowman House Business Centre
Bowman Court
Whitehill Lane
Royal Wootton Bassett
Wiltshire
SN4 7DB

phone:

01793 967350

email:
website:

www.riversidecaresolutions.co.uk

Contact us

    Complaints

    Complaints

    The Riverside Care Solutions head office has a full compliments and complaints policy that can be requested at any time. This is available in an easy-read version.

    In the case of a complaint, the customer should first speak with the staff. If they feel the complaint has not been resolved to their satisfaction, they can make a written complaint as explained in the policy to:
    Operations Director
    Delroy Nkomo
    Riverside Care Solutions
    Office 33
    Bowman House Business Centre
    Bowman Court
    Whitehill Lane
    Royal Wootton Bassett
    Wiltshire
    SN4 7DB
    Telephone: 01793 967350

    Whistleblower

    Whistleblower

    Whistleblowing is the act of reporting concerns about malpractice, wrongdoing, fraud, or risk that affects others. As a result, it may pose a risk to service users, the public, other staff, or the organisation in general. Such issues have the potential to compromise the integrity of the service and jeopardise service user safety. Whistleblowing concerns can be raised by anyone. Whistleblowing can relate to danger, illegal and unethical affecting others (e.g., service users, members of the public, or their employer).

    Personal grievances (e.g., bullying, harassment, discrimination) are not covered by Whistleblowing unless your particular case is in the public interest. These would generally be covered by the internal grievance or complaints procedure.

    If you wish to discuss your concerns with a member of staff, please call on 01793 967350 and ask to speak to the Operations Director or our Managing Director. You can also email admin@riversidecaresolutions.co.uk
    A copy of the Whistleblowing Procedure for Riverside Care Solutions is available upon request for your information.

    Safeguarding

    Safeguarding

    Safeguarding is protecting the health, wellbeing, and human rights of vulnerable people at risk, enabling them to live safely, free from abuse and neglect. Safeguarding is everyone’s responsibility.

    Safeguarding is about vulnerable people and organisations working together to prevent and reduce both the risks and experience of abuse or neglect. It also means making sure that our service users’ wellbeing is supported and their views, wishes, feelings, and beliefs are respected when agreeing on any action.

    Riverside Care Solutions is committed to protecting vulnerable adults and young people at risk of abuse. We acknowledge that we have a duty of care to our service users, which extends to both individuals living in a residential setting managed by Riverside Care Solutions, and also to individuals living in their own homes who receive support.
    A copy of our Safeguarding Policy for Riverside Care Solutions is available upon request or for your information.

    Get in touch

    To get in touch with us please complete the form below for any information that you may require, alternatively you can call us on the numbers provided below, email us, or visit our Head Office.

    Riverside Care Solutions